No spaces, hyphens or other characters or separators. If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. Refunds are not allowed for this payment type. All VendorTxCodes must be unique. A valid value is required,this must be value between 0 and 999999999.99. You will need to ensure that you have the equivalent merchant account set up with your acquiring bank in order to handle the type of transaction you are attempting to process. The RelatedTxAuthNo does not match the original transaction. All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. My php code follows: There are no card details registered for the token. The eMailMessage field can contain a maximum of 7,500 characters. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. By selecting a card start date that is later it will mean that the card is not yet valid and must not be used. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. The Billing Firstname contains invalid characters. The Email Message contains invalid characters. The client failed to send a request in the time allowed by the server. If you are providing a value which has more that 10 characters then you will receive this system message. To learn more, see our tips on writing great answers. The PaymentSystem used for the original transaction does not support repeat transactions. The ContactFax field, if provided, can only contain a maximum of up to 20 characters. The server has refused to fulfill the request. Authentication values are missing. The BillingAgreement flag is invalid. This could be due to several reasons such as funds not being available, spending limit may have been reached or bank account has been closed. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. Please ensure that you only ever use a fully qualified URL. I've found when using the module with the sagepay simulator 3d-secure 'just works' and had no problems (and no config changes at all - including the 3d-secure conditional action being disabled). The Vendor Rule Bases disallow this card range. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. You will not be able to enter more than 200 characters in the card address box on the payment pages. If this card number can still not be validated by the Sage Pay system you will need to use a different card type in order to proceed with the transaction. The BillingPostCode field, if provided, can only contain a maximum of up to 10 characters. Overlaps with an existing rule. This field should only contain alphanumeric characters and must be 100 characters or less. It should be less than 40 characters long, contain only letters and numbers with no spaces or special characters (except for hyphen(-), underscore (_) or full stop (.)). If you have received this system message it it likely that you have not provided us with a valid card number within the CardNumber field. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. The StartDate is in the future. Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. You will not be able to perform a RELEASE or an ABORT against any other payment type other than a DEFERRED transaction. You are attempting to POST data to a Sage Pay Service that does not exist or is not currently available. You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. Only zero or positive decimal value, to 2 decimal places. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. The following currency code(s) are either not valid or not supported:. If you are providing a value which has more that 200 characters then you will receive this system message. Configure the Settings - SagePay Form. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. This Refund would exceed the amount of the original transactaction. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the authorisation details of the original transaction (RelatedTxAuth) has not been provided. Sage Pay will then be able to add this card type to their card bin range. This URL must be http:// or https:// and be no more than 255 characters in length. The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. If you attempt to refund in another different currency to the original payment then you will receive this system message. The VendorName is invalid or the account is not active. You will need to check your code to ensure that you have supplied this value in the Vendor field. The Amount value contains a decimal point. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) Also, check your code to ensure that you are only sending numeric values within this field and that no letters or invalid characters are contained. To help you fill in the blanks: 1 Transaction failed registration. The given vendorsurcharge cannot be found. Invalid Amount field format. The Vendor field should contain the vendor name supplied by Sage Pay, or selected by you when completing your online application form. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. If you receive this message, a code related error has occurred on the Sage Pay systems. You can only AUTHORISE an AUTHENTICATED transaction. You will need to check to ensure that the correct value is being submitted. Connect and share knowledge within a single location that is structured and easy to search. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. VOID operation is not supported for PAYPAL transaction. Please try a different card. Please ensure that you only use a fully qualified URL. Requested Range Not Satisfiable : The request included a Range request-header field, and none of the range-specifier values in this field overlap the current extent of the selected resource, and also the request did not include an If-Range request-header. Surcharge value for percentage cannot be greater than 100. The ApplyAVSCV2 flag is invalid. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. How a top-ranked engineering school reimagined CS curriculum (Ep. Should not include leading zero's, and only include values in the range of 0 to 255. You must supply one of the following nodes with this command, either OR . The following language code(s) are either not valid or not supported: . Missing SagePay . Has the Melford Hall manuscript poem "Whoso terms love a fire" been attributed to any poetDonne, Roe, or other? Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. Card failed the LUHN check. Enter your new email address and select Continue. 1800 995 085 IE If you are providing a value which has more that 10 characters then you will receive this system message. The TxType requested is not supported on this account. e card issue number length must be one or two digits long and entered exactly as it is displayed on the customer's card. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. Alternatively, if you had entered the start date incorrectly please re-enter the correct start date and start again. If the monitor page is showing everything normal please contact Sage Pay directly. You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. You will need to check your code to ensure that you are posting a valid e-mail address which is less than 255 characters in length. You will need to check your code to ensure that you server doesn't send more than 200 characters each time. The request to ABORT a deferred transaction was successful. This system messgae is generated when the currency you have selected in your POST does not support minor currency units. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. The authorisation process took longer than expected and therefore the Sage Pay system had timed out the transactions. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. The supplied is not available on any merchant accounts associated with this vendor account. If you believe this account should not be closed we will be able to investigate this issue further immediately. The document/file requested by the client was not found. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. Incorrect Fixed value entered. or element either not found, or present more than once. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. You will need to contact Sage Pay support once you have confirmed the URL that you are attempting to contact. Please use the mobile device. Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), MAESTRO (UK & International Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). You will need to ensure that your code is not sending invalid characters. The Delivery City contains invalid characters. The value, if supplied, should contain either 0, 1, 2 or 3. The response includes the following - VPSProtocol, Status . Customer Service. Please ensure you send exactly what was provided to you by your bank during your Code 10 check. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) You will receive this error message for usually one or two reasons - if your Terminal ID's have not been set up correctly with your merchant bank or if we are experiencing intermittent authorisation issues where we have not been able to contact your merchant bank when requesting authorisation. The post code value must be that to where the card being used is registered in order for the transaction to continue. Step 1: Create a merchant session key (MSK) Generate a Merchant Session Key ( merchantSessionKey ) using your Integration Key and Integration Password to authenticate your requests. The RelatedTxAuthNo field should only ever contain the TxAuthNo (otherwise known as the VPSAuthCode) for the original transaction to which you are performing this REFUND, REPEAT or AUTHORISE. The card ExpiryDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). You have not passed the 3D-Authentication process which is required in order for this transaction to proceed with your payment. The Success URL value will need to be provided within your crypt string when posting your transaction registration. The currency field will dictate what currency is being processed through your Sage Pay account and must be included in the post. English version of Russian proverb "The hedgehogs got pricked, cried, but continued to eat the cactus". You will need to check you code and correct one or the other field to fix this problem. If you use Post or Silent Post, then the RESPMSG parameter returns the description of the RESULT code. The Description field can contain up to 100 characters. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. . If you are passing any other characters, or spaces, you will receive this error. Unable to find the transaction for the supplied. The currency field can only accept the ISO - 4217 codes. The Authorisation was Declined by the bank. - SSL 3.0 is enabled, Sage Pay does not reach servers that are using SSL 3.0. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. The Delivery Phone contains invalid characters. The supplied is not available on any merchant accounts associated with this vendor account. invalid_scope: This error occurs when the scope provided is invalid or unknown. ##### is an invalid date format. Please redirect your customer to the ACSURL, passing the MD. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. The card type you sent in the CardType field is not active on your account. and cannot be the same. Monday - Friday 9:00 AM - 5:30 PM. Client IP address is restricted by the vendor. Error (retrieving/updating or inserting) data. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. If the card holder's name is longer than that, just send the first 50 characters in your POST. No successful transaction found within this duration. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. The Amount field should only contain numbers, with no separator characters and formatted to the correct number of decimal places for the specified currency. A value greater than zero indicates a decline or an error. An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. Make sure you've entered your details correctly as we'll use this email address to get in touch with you. No further action needed. The RelatedVendorTxCode does not match the original transaction. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. The request was unsuccessful because the URL specified is longer than the server is willing to process. An active transaction with this VendorTxCode has been found but the Currency is different. Any URL's which are longer will generate this system message. The Failure URL value will need to be provided within your crypt string when posting your transaction registration. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. Please check you code to ensure the Currency field of your POST contains a valid currency code, you may need to contact our customer services team to check which currencies are set up on your Sage Pay account. The total value of all REFUNDs can never ever exceed the original transaction value amount. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. You will need to check your code to ensure that you are not sending more than 255 characters within this field. The Amount you are passing has more digits after than the decimal point than is allowed. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. Looking for job perks? Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). The Delivery Address contains invalid characters. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. 3D-Authentication failed. The BillingAddress field, if provided, can only contain a maximum of up to 200 characters. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). Something went wrong: Invalid transaction id (Magento 2.3) To fix this, follow the steps below: 1. The Sage Pay system has a maximum and minimum acceptable transaction value which are 100,000GBP and 0.01GBP respectively, with approximate equivalents in other . TransactionType of the related transaction is not supported for this operation. Hot Network Questions MBS benchmarking The location of a single object in empty space lvresize command doesn't increase size of lvm . You are receiving this system message because your transaction does not include the TxType field when being posted to Sage Pay. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). To correct this issue, you will need to check your code to ensure you are submitting the correct value. You would have received this system message if you have not provided us with the correct value within the VPSTxId field. This field can contain up to 200 characters. The values you can use are as follows: Status. This system message is only generated if you are attempting a Manual transaction where you are sending the Auth code to us within My Sage Pay. A tag already exists with the provided branch name. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. This provides a description of the goods purchased is displayed on the payment page as the customer enters their card details, and within the My Sage Pay admin area. Either an INVALID or MALFORMED response was returned. The Sage Pay Server is expecting "Status=" to be the first characters in the response. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. This can be done within the My Sage Pay admin area under the Account administration section. Surcharge not allowed on this payment system. Please supply ISO 4217 standard currency codes. This is an important field as it allows us to identify and process the transaction through your account. You must ensure that your code is sending a valid amount within this field formatted to the correct number of decimal places for the chosen currency. Content Discovery initiative April 13 update: Related questions using a Review our technical responses for the 2023 Developer Survey, Integrating Sagepay (Opayo) with Django - How to create a merchant session key. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. SecurityKey - Only present if Status is OK. To register the initial transaction, you post to Sage Pay via the Transaction Registration URL (A1). You will need to check your code to ensure that your server is not sending more than 50 characters within this field. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. You signed in with another tab or window. That API, I understand, is implemented as a layer over the Direct API at the Sage Pay end. Please check to ensure that a Failure URL is being provided with each transaction as this is a required field. 2. The VendorName field should only ever contain the Vendor Name supplied by Sage Pay or selected by you during your application process. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long. You will not be able to perform the REFUND that you are attempting as the total amount including all other REFUNDs performed against the original transaction exceed the total value of the original transaction. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. If you are providing a value which has more that 20 characters then you will receive this system message. To check the you are sending the correct card type, please see the following FAQ: www.sagepay.com/help/faq/how_can_i_test_the_different_card_types. The user does not have permission to view this transaction. If we receive a POST from any other server, you will see this error message. The Contact Fax contains invalid characters. The CardNumber field should only contain numbers. You will need to check your code to ensure that your server does not send more than 100 characters within this field. If a value is supplied, should contain either 0 or 1. The Vendor or Vendorname format is invalid. The RelatedSecurityKey does not match the original transaction. This only occurs if there are problems with your POSTing component. The NotificationURL which you have provided is not recognised by the Sage Pay servers and therefore we cannot send you all the transaction completion information. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. The server received an invalid response from the upstream server while trying to fulfil the request. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. Your Cancel was Successful, the authenticated payment will now appear in your failed transaction list. You will also need to check the content of this field to ensure that it is valid. The VPSProtocol value is outside the valid range. element is only required for a Streamline merchant number. 2000 : NOTAUTHED : The Authorisation was Declined by the bank. Cannot authorise this card. The vendor account does not support direct refund. The server encountered an unexpected condition which prevented it from fulfilling the request. The request was unsuccessful due to an unexpected condition encountered by the server. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. You have entered an incorrect value for the card security code which is invalid. Display completion page and inform customer of successful or not successful transaction. A Postcode field contains invalid characters. Start Row and End Row range too large. 565), Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. We could not process your message, please check your integration settings or contact the support team. When interacting with a SagePay gateway to run transactions, there are some gateway specific fields you can specify when making a purchase or authorize call.. SagePay allows you to specify an optional gift_aid_payment field to indicate that the payment is a Gift Aid charitable donation and the customer has agreed to donate the tax. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. We also return to you the 2 digit Decline Code from the bank. As you are using the Direct solution and hosting your own payment page you will always need to provide us with the CardType field to enable us to validate the card type matches that of the CardNumber field that has been provided. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. Original transaction was not a billing agreement. You will need to check that this field is sending the correct reference. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. Configure the settings page to suit your business. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. Learn more about bidirectional Unicode characters. 1850 20 21 20 IE Sales Questions. If no security code (CV2/CVV) has been provided, you will receive this system message. The PhoneID is not registered to any vendor account. Interpreting non-statistically significant results: Do we have "no evidence" or "insufficient evidence" to reject the null? The Delivery Surname contains invalid characters. Specified already exists. This will be due to the transaction timing out and will result in transactions not being authorised and being registered as failed payments. Please check the related transaction is a AUTHENTICATED transaction. XML does not match the protocol. There is a problem with the details that have been supplied. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. XML root node should be vspaccess. To review, open the file in an editor that reveals hidden Unicode characters. If the card has expired it will need to be destroyed and a different card type will need to be used ensuring that the expiry date has not passed.

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